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The Confidence Gap: What’s Really Holding Your Workforce Back?

05 May 2026

Key Takeaways: 

  • Poor communication carries a measurable price tag- $62M per year, per large enterprise- yet most organisations still treat it as a soft skill problem rather than an operational one. 

  • The real barrier isn’t language proficiency, it’s the absence of an effective, scalable and safe environment to practice high-stakes communication before it counts. 

  • Communication confidence is a measurable business capability: organisations that close the gap with AI tools see direct impact on sales performance, CSAT, global expansion speed and more. 

Speakers
Will Polese, Vice President of Revenue - ELSA Corp