CHRO Symposium

As the role of leadership continues to evolve and be redefined, HR leaders need to be well equipped to lead business transformation and address workforce transition. This theatre focuses on how CHROs can step up to accelerate digital transformation and manage change for long-term organisational success.

Marina Bay Sands Expo & Convention Centre
24 – 25 April 2024

Track Schedule

Day 1 (April 24)

8.00am – 9.00am

Registration

9.00am – 9.05am

Organiser’s Welcome Remarks

Gnosoulla Tsioupra-Lewis, Chief People & Culture Officer – Arc Network

GRAND PLENARY: ORGANISATIONAL DEVELOPMENT & HR TRANSFORMATION

9.05am – 9.15am

Chairman’s Opening Remarks

Steve Boese, President & Co-Founder – H3 HR Advisors

9.15am – 9.30am

GUEST OF HONOUR ADDRESS

H.E. Dr. Kao Kim Hourn, Secretary General of ASEAN – Association of Southeast Asian Nations

9.30am – 10.00am

OPENING KEYNOTEA Regulator’s Perspective on Global Human Capital Trends, Outlook and Technology’s Impact

  • Effects of global human capital policy, regulatory and enforcement developments on all HR aspects
  • Advice on HR regulation and compliance amidst trends in employee activism and discrimination
  • Promises and perils of deploying and using AI-driven technologies in HR and the workplace

Keith Sonderling, Commissioner – U.S. Equal Employment Opportunity Commission (EEOC)

10.00am – 10.45am

LEADERSHIP PANELThe Future of Work: Value Creation through Innovative HR Strategies and Technologies

  • Resetting for relevance: Redesigning work, working and workplaces to scale performance
  • HR transformation and people dynamics – How, when and what to prioritise?
  • Boosting digital HR and moving from market hype to strategic investments

Moderator:
Parul Munshi, Workforce Transformation Partner & Regional Sustainability Consulting Leader – PwC South East Asia Consulting

Panelists:
Aslam Sardar, Chief Executive Officer – Institute for Human Resource Professionals (IHRP)
Aileen Tan, Group Chief People & Sustainability Officer – Singtel
Akarin Phureesitr, Chief People Officer – Central Pattana

10.45am – 11.15am

Morning Tea Break

11.15am – 11.45am

CASE STUDYSteering HR Transformation to Elevate Work and Deliver on Business Imperatives

  • Adapting to new work paradigms and holistic technology adoption
  • Embracing process innovation and data-driven insights for competitive advantage
  • Effective strategies and synergies for HR and EX to enhance business value

Melinda McKinley, Global Head, HR Strategy & Digital Transformation – Standard Chartered Bank

11.45am – 12.45pm

PANEL Future Proofing your Workforce and Enhancing Business Resiliency in the Age of AI

  • Prioritising workforce upskilling and reskilling in bridging the skills gap and digital divide
  • Supporting people development and change management with new age tools
  • Ensuring business sustainability with a skills-based talent model and agile work design

Moderator:
May-Ann Lim, Director, Data Governance | Executive Director – Access Partnership | Asia Cloud Computing Association

Panelists:
Dean Tong, Managing Director, Head of Group HR – UOB
Melissa Kee, Chief People Officer – Temus
Terence Chia, Assistant Chief Executive Officer, Corporate Group | Cluster Director, Human Capital, Digital Industry & Talent Group – Infocomm Media Development Authority (IMDA)
Tan Toi Chia, Chief of People, Organisation & Communications – StarHub

12.45pm – 14.00pm

Lunch, Networking & Expo Hall Visit

14.00pm – 14.15pm

Chairman’s Welcome Remarks

Dr. Tanvi Gautam, HR Influencer, Keynote Speaker, Best Selling Author & Transformational Leadership Expert – Leadershift Inc.

BUSINESS RESILIENCY & PERFORMANCE

14.15pm – 14.45pm

KEYNOTEAdopting Agile Mindsets and Practices to Succeed and Thrive in a VUCA World

  • Anticipating macro drivers that would impact society, customers, employees and businesses
  • Spotting and taking advantage of world trends to outwit and outperform
  • Reimagining work: Finding meaning in change management and corporate innovation

Diana Wu David, Work Futurist & Chief Executive Officer – Future Proof Lab

14.45pm – 15.15pm

FIRESIDE CHATTalent, Technology and Taxes – How to Build an International Remote Team

  • People practices for a strong cohesive culture
  • The role of technology in boosting employee morale and productivity
  • Navigating regulatory compliance, the cornerstone of international expansion

Moderator:
Karen Ng, Regional Director – Asia – Deel

Panelists:
Chelsea Lee, Global Head of People – Parcel Perform
Adrit Raha, Managing Director – Asia Pacific – CoverGo

15.15pm – 15.45pm

Achieving a 23% Uplift in Performance through ESG

  • Examining how HR can add value beyond AI for businesses to embark on sustainability
  • Pragmatic actions derived from the recent State of Sustainability report in Asia
  • Lifting employee engagement, reducing attrition and improving overall performance

Joanne Flinn, Chairwoman – The ESG Institute

15.45pm – 16.15pm

Afternoon Tea Break

DIGITALISATION & CHANGE MANAGEMENT

16.15pm – 16.45pm

FIRESIDE CHAT

Navigating Change Management: 2024 Trends and Strategies

  • Strategies for keeping top talent engaged and thriving in a competitive talent landscape
  • Leveraging data alongside real-world examples to illustrate the impact of cultural shifts on talent retention
  • Using data-driven insights to derive actionable strategies in addressing emerging challenges

Facilitator:
Justin Angsuwat, Chief People Officer – Culture Amp

Speaker:
Anita Low-Lim, Chief Transformation Officer – TOUCH Community Services

 

16.45pm – 17.15pm

Simplifying HR Transformation and Bringing Agility to Workflow Digitisation

  • Strategy, design and implementation: Handling project risks, change and stakeholder management
  • Automating manual and labour-intensive tasks to enable seamless daily operations
  • Powering greater efficiencies and teamwork to keep HR teams engaged and productive

Rebecca Sham, Managing Director, People Quality, Technology & Innovation – Asia, Middle East & Africa – FedEx Express

17.15pm

Closing Remarks & End of Day One

Day 2 (April 25)

9.15am – 9.30am

Chairman’s Recap

Steve Boese, President & Co-Founder – H3 HR Advisors

OPERATIONAL & PEOPLE EXCELLENCE

9.30am – 10.00am

KEYNOTENavigating Disruption through Deep Collaboration

  • Concept of deep collaboration and why it is the game changer for teams aiming to accelerate performance
  • Three essential HR mindsets to lead through disruption and create a more resilient organisation
  • The idea of future fluidity and why it is crucial to the resilience of your organisation

Dr. Tanvi Gautam, HR Influencer, Keynote Speaker, Best Selling Author & Transformational Leadership Expert – Leadershift Inc.

10.00am – 10.30am

Revolutionising HR: Driving Sustained Growth in a Dynamic Workplace Landscape

  • Insights into key challenges organisations are facing and what they can do to overcome these challenges
  • Discovering strategies and systems that help organsiations rise above complexity and operate with confidence
  • How to create consistent people experiences, improve visibility, compliance and make data-driven decisions

Rob Squires, VP and Head of Sales for Asia and Japan – Dayforce
Susan Vaughan, SVP, Global Head of People Operations – CBRE

10.30am – 11.00am

Morning Tea Break

HR IMPACT & VALUE CREATION

11.00am – 11.30am

CASE STUDY
How Singtel Evolved the Hiring Process with the Use of AI to Create a Faster and More Personalised Experience

  • Creation of an agile process to adapt to a dynamic job market and ever-evolving business requirements
  • Redesign of the candidate journey for a mobile-first and personalised experience that embodies brand values
  • Key learnings gained from this transformation journey and advice for anyone exploring similar technologies

Facilitator:
Joshua Secrest, Vice President, Marketing & Client Advocacy – Paradox

Speaker:
Joshua Teo, Head, Group Strategic Resourcing & Talent Acquisition – Singtel

11.30am – 12.15pm

PANELEstablishing Agile and High Impact HR Operations with Flexible Centres of Excellence

  • Rethinking the CoE value proposition in developing and scaling critical organisational capabilities
  • With systems evolving at a rapid pace, do we risk outpacing the expertise of HR practitioners?
  • Applying progressive practices to CoE initiatives and driving cross-functional HR partnerships

Moderator:
Dr. Amy Tan, Chief Practice Partner – Centre of Organisational Effectiveness

Panelists:
Stephanie Nash, Vice President, HR – Asia Pacific – Ingram Micro
Priscilla Teo, Group CHRO – National University Health System (NUHS)
Vanessa Teo, Senior Vice President, Head of HR – ST Engineering

12.15pm – 12.45pm

The Digital Adoption Imperative: Realising the Value of your HR Investments to Manage Future Change

  • Identifying pain points in employee experiences and solving technology adoption challenges
  • Actionable strategies and best practices for implementing digital adoption imperatives within HR processes
  • How a digital adoption platform gets your people behind your technology to help drive operational efficiencies

Raj Sundarason, Senior Vice President – Asia Pacific & Chief Evangelist – WalkMe

12.45pm – 14.00pm

Lunch, Networking & Expo Hall Visit

DIVERSITY & INCLUSIVITY

14.00pm – 14.30pm

PANELInnovating in Rewards and Recognition to Create a More Diverse, Equitable and Inclusive Workplace

  • Creating opportunities to have conversations promoting diversity, equity and inclusion
  • Gaining insights into how rewards and recognition is fostering a sense of belonging across employees in Asia
  • Discussing how rewards and recognition is helping to celebrate and connect employees everywhere

Moderator:
Emma Harvie, Senior Manager, Customer Success & AWI Advisor – Achievers

Panelists:
Barbara Crane, Former Partner for Data-Driven & Organisational Transformation, Start-up Growth Advisor
Caroline Callow, Senior DEI Consultant & Organisational Development Facilitator – Catalyse
Palvinder Chahil, Founder & Chief Innovation Officer – Sight Agency

14.30pm – 15.15pm

PANELDiversifying Diversity and Taking Inclusivity to a New Dimension of Excellence

  • Overcoming barriers and establishing necessary structures to promote women’s leadership
  • Actionable insights to DE&I and the role of technology in creating inclusive and innovative workplaces
  • Dissecting the various dimensions of diversity and offering a holistic view of inclusivity strategies

Moderator:
Dr. Tanvi Gautam, HR Influencer, Keynote Speaker, Best Selling Author & Transformational Leadership Expert – Leadershift Inc.

Panelists:
Sophie Guerin, Global Head of Inclusion – Wealth & Personal Banking – HSBC
Roman Matla, Director, Asia Pacific DE&I Leader – Google
Marcela Esquivel, Vice President, People Experience – Asia & Middle East – Sony Music Entertainment

15.15pm – 15.45pm

Afternoon Tea Break

DECODING PEOPLE & BUSINESS SUCCESS

15.45pm – 16.15pm

Driving Cultural Transformation and Making Meaningful Change to People Engagement

  • The power of cultural change and its impact on business growth and success
  • Elements and benefits to building a connected employer-employee relationship
  • How a positive workplace environment can pay dividends in employee retention and happiness

Sehr Ahmed, Group Chief People Officer – Singapore Post

16.15pm – 16.45pm

The Convergence of Employee and Customer Experiences – Winning on both Fronts

  • Designing and delivering EX that translates to CX excellence
  • Battling for talent and customer loyalty – How does one impact the other?
  • Devising a complete game plan to win the hearts and minds of employees and customers

Christopher Ong, Senior Vice President & Managing Director – DHL Express Singapore

16.45pm

Closing Remarks & End of Conference